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That's great customer service. I've had a similar situation with the opposite result. I posted a really bad experience with a webhost (Eleven 2. Take that.) on Twitter, and got yelled back at. The called me retarted and an insignificant client. Solid work. Problem was never alleviated either. I may not have as many followers as you Paul, but it shouldn't matter. Bad form.
about 4 years ago