Service Renegade reporting for Potentio from the People's Supermarket www.potentio.co.uk

We've added a few more things on People's Supermarket on the link in the comment below including a viral video on the store.

carl_potentio over 2 years ago

Great, constructive info. Didn't see the programme on Sunday but really feel like I got a flavour of the shop, the ethos and the people and their passion. What's their website address? (Or I can Google it I guess!)

James_potentio over 2 years ago

OK yes I know my Secret Shopping scores don't quite add up but realtime recordings can play havoc with simple math! We loved the experience and gave it an 8.5 for overall service. The supermarket lost a few points for staff being task-focused and a little customer neglect from stacking shelves at peak trade time. But this was blown out of the water by the commitment, passion and thoughtfulness of those we did speak to. Get every single member of staff revved up and it would have been 10/10. We will be back. There is lots more on the People's Supermarket at https://mypotentio.bloomfire.com/search?value=supermarket where we have collected articles, interviews, video and other materials on the initiative

carl_potentio over 2 years ago