Potentio Secret Shopping - service opportunities at one of the UK's largest department stores
9 months ago
play
0:00
4:43
You need to be
logged in
to post a comment
And on that final point regarding 'building a connection with the department store' - it's the extra mile service that encourages customers to return, spend and recommend. I may not have bought this time but a little more service provision would have made me consider trying the dept store again to fulfil another need at another time. Think Net Promoter Score.
carl_potentio
9 months ago
