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Boos tagged #customerservice
You've got to be in it to win it
Internet marketing 5-a-day 8 June 2012
Internet marketing 5-a-day 29 June 2012
Internet marketing 5-a-day 25 June 2012
Interview with Ivan Newman sharing his thoughts on brand and customer service excellence
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Doughn't go to Pizza Hut
Good point James. That reminds me, Judy, we once got an undercooked Lasagne at Pizza Hut in Salisbury, but that was many many years ago...
I'm off to London to chain myself to a pizza. Awful, awful awful experience - but thank you for sharing it. The real shame is that there have been Pizza Huts we've been to that have had excellent service... amazing how easily it can be ruined... which brings me to the point: a store/restaurant is made or broken by the manager.
I LOVE this boo! They are not called LasagnaHut, lol lol lol
3 more comments
Potentio secret shopping Rocket, Mayfair
Thanks for listening to this audio boo about my experience at Rocket. To sum it up I'd say there were 5 customer perception touch points that worked for me: 1. On approach to the enclave of shops - candles and natural flame evoked a holiday feeling 2. The scent of quality italian/international food matched by the awesomely tasty/huge calzone and great wine - definitely satisfying 3. The attentive and dedicated waiter service - found him to be very helpful and friendly 4. The private room - facilitated a great atmosphere amongst us guests 5. The Rocket blankets outside in the lane was a nice surprise that exceeded our expectations and enabled us to finish the night with that holiday feeling once again. With all these awesome touch points I would definitely return and tell others about our experience.
Feel free to follow Potentio's service commentary here http://audioboo.fm/search?q=potentio, email me directly at firstname.lastname@example.org to see how you can differentiate your service, develop your people and wow your customers. Also if you're interested in providing feedback about service through our audioboo channel feel free to approach us about that too.
Sound of discussion at Stop Doing Dumb Things
Viral video in Brazil: Matt Smith from The Viral Factory (2/2)
Viral video in Brazil: Matt Smith from The Viral Factory (1/2)