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Boos tagged #customerservice
Trying to buy iPad tomorrow (2)
What do you need your customer to do?
Paul Squires & Paul Harrison at Media140 London
Lise Moen reviews Stop Doing Dumb Things
@OrangeHelpers? All I want is an #IPhone5! My Rant on #Orange and your appalling #CustomerService
@orangehelpers? This is especially directed at you: In this audio I do rant, rather a lot on
Listening and responding to complaints on Twitter is all real impressive. But for me, it was lacking.
Potentio Secret Shopping - Sky. I want to 'believe in better'
The Chair of Change - Love for Sale, Rent, or Hire...
Legoland versus Peppa Pig World. The service gloves are off!
I listened to Jame's audio and agree, Legoland was exactly as described in his report. I have been there with the kids twice. It is also better for families with children at different age ranges, as there is something for everyone, 1-100! But Peppa really has an age expiration. I have yet to visit Peppa Pig world, although my friend is going this weekend so no doubt Eleanor will be bugging me to go once Izzy tells her all about it! I will ask her to comment.
Go James - Legoland vs Peppa Pig World. Quasi-theatrical leisure gets the Potentio service review. I vote for Lego.
Service Renegade reporting for Potentio about Sky
Like this AudioBoo on Sky - my experience of Sky has been that they are pretty good when it comes to gaining my business but fail miserably when servicing my contract. I'm not surprised by your experience. Sky has so many call options when you contact them that it's almost comedic (if it wasn't so frustrating). Their focus is completely on what is convenient to them in terms of delivering a service rather than what will make a call easier for the customer. One of many complaints I have of Sky.
This is a report about my 'personal' experience with Sky since purchasing their TV, broadband and phone package October 2010. We've found Sky to be great at getting you in, getting the dish up and also supplying great TV. However there's been a lack of customer due care and attention in relation to Broadband and our phone issues. We were advise at the point of dish installment that we'd be hearing from Sky on the Broadband but we heard or received nothing. We are now receiving broadband from Sky having supplied them with a MAC code 3 months later but unless we had called them we could still be paying double for Sky broadband plus previous service provider. Baring in mind one of our motivations to move service provider was to save money we've now definitely gone way over what we were spending. While they have begun to address my concerns re: phone bill now, there was a distinct lack of follow through to investigate as they said they would do, 3 weeks after my first call to them there was no evidence of any investigation despite being advised to call back within 1-2 weeks for an update, which kinda makes me feel like i'm an inconvenience. I'll make it clear that the Sky employees on the phone come across as very helpful but there's a lack of follow through.. The call has also uncovered an 'alleged' acceptability within the telecommunications industry to relabel items on the bill that make many items unrecognizable to the customer. When i buy a pizza from a pizza house i don't expect to see pasta on the bill. Well apparently when I see cable and wireless on my bill that most likely means I called Sky. I was advised that most of the other unrecognizable calls on my bill are actually calls we have made but the destination number we called is not itemised. I do wonder whether this affects the sense of accountability for accuracy on the part of the telecommunications company. How can I properly track and check that my phone bill is correct if its itemised in this way? Lastly we have several calls that are still in dispute whereby 1-9 second calls duration cost us £1.50 x 4 calls within space of 4 mins. If we've made these calls i'll happily put my hands but as it stands I convinced we haven't. It appears to me that the total additional cost is coming to around £50 not including any cost of the long calls it takes when calling Sky. This report comes prior to full resolution and I will let you know if and when Sky respond satisfactorily by way of truly listening to me and addressing my concerns. I've tweeted a few times direct to Skyhd about this and I've had no response from them. I wonder if Sky will help me help them out here so that I can share some good stuff about them with my connections. all that said, thanks for fantastic TV service.