You've got to be in it to win it
@OrangeHelpers? All I want is an #IPhone5! My Rant on #Orange and your appalling #CustomerService
Tesco Customer Service Failure & Apology
Listening and responding to complaints on Twitter is all real impressive. But for me, it was lacking.
Pinner library. Avoid closures by increasing reader numbers and providing an outstanding experience
What United Airlines Could Have Done Differently #marketing
Potentio talking about their experience of AudioBoo and Secret Shopping www.potentio.co.uk
CarBoo: Going to the dentist
House of Fraser - suits you sir!