Potentio talking about their experience of AudioBoo and Secret Shopping www.potentio.co.uk
On the transformation of knowledge...
Potentio Secret Shopping - Apostrophe on Great Castle St, London. A service explanation mark!
How to authenticate when calling PayPal UK customer service
BA customer service
Filling A Hole
EXPLICIT: POM Rant
The Complaint-Driven Culture
The Chair of Change - Knock…knock…I am here to fix your MUTE button…
Guy Stephens at Media140 London