rjnetI'm really enjoying this series of "boos". Life in Kabul, even behind the walls of a military base, could seem a pretty long way from London, or wherever we all live. Yet your posts (or at least the most recent three) are demonstrating how strangely "normal" everything appears: coffee shops, advertising hordings, and a cricket club. I look forward with interest to your next instalment.
gregmcqueenMan, I am with HSBC for my UK account. I avoid using the call centre whenever possible. I have to repeat myself constantly. I have to ask the service agent to repeat what they say a lot, too. A call that should take me a few minutes always takes at least twice as long as it should.
If such call centres were UK based, I think the service agents would have the nouse to chat with a supervisor. As is, HSBC might save money by having the call centre elsewhere, but they get poorly trained staff who think more about the rules than about customer service.
