JanpotentioThanks for listening to this audio boo about my experience at Rocket. To sum it up I'd say there were 5 customer perception touch points that worked for me:
1. On approach to the enclave of shops - candles and natural flame evoked a holiday feeling
2. The scent of quality italian/international food matched by the awesomely tasty/huge calzone and great wine - definitely satisfying
3. The attentive and dedicated waiter service - found him to be very helpful and friendly
4. The private room - facilitated a great atmosphere amongst us guests
5. The Rocket blankets outside in the lane was a nice surprise that exceeded our expectations and enabled us to finish the night with that holiday feeling once again.
With all these awesome touch points I would definitely return and tell others about our experience.
JanpotentioFeel free to follow Potentio's service commentary here http://audioboo.fm/search?q=potentio, email me directly at jan@potentio.co.uk to see how you can differentiate your service, develop your people and wow your customers. Also if you're interested in providing feedback about service through our audioboo channel feel free to approach us about that too.
