carl_potentioI listened to Jame's audio and agree, Legoland was exactly as described in his report. I have been there with the kids twice. It is also better for families with children at different age ranges, as there is something for everyone, 1-100! But Peppa really has an age expiration. I have yet to visit Peppa Pig world, although my friend is going this weekend so no doubt Eleanor will be bugging me to go once Izzy tells her all about it! I will ask her to comment.
carl_potentioGo James - Legoland vs Peppa Pig World. Quasi-theatrical leisure gets the Potentio service review. I vote for Lego.
carl_potentioAnd on that final point regarding 'building a connection with the department store' - it's the extra mile service that encourages customers to return, spend and recommend. I may not have bought this time but a little more service provision would have made me consider trying the dept store again to fulfil another need at another time. Think Net Promoter Score.
JanpotentioNice one Carl good to hear Richards service is beginning to get back on track for what they have historically been known for ... good service!
carl_potentioThis was a quickie Secret Shop but I hope you get the gist of the difference at John Lewis compared to Debenhams -
http://audioboo.fm/boos/279787-potentio-secret-shopping-debenhams-cafe-oxford-st-www-potentio-co-uk
To stress the errr, point - it is all about each and every touch-point that make up a service experience. I don't go into detail in this AudioBoo but you can probably tell from my tone voice that, if it's possible to get excited about a dept store cafe, John Lewis takes the biscuit.
We are presenting these Boo's in a retail client presentation later this week.
Lot's more Potentio Secret Shopping here -
http://audioboo.fm/search?q=potentio
