Legoland versus Peppa Pig World. The service gloves are off!
Electric ballroom - Potentio reports from Battersea Power Station and The Lost Lover's Ball
The Mad Hatter Hotel, London
Potentio Secret Shopping - service opportunities at one of the UK's largest department stores
Audi Finance - how to turn a brand advocate away
#Potentio Secret Shopping - Lufthansa earns its flying stripes. Arrived in Frankfurt
Potentio service commentary - minimum customer service standards training. Does that sound right to you?
Imagine estate agent, Bushey, Herts - great to be remembered
Potentio Secret Shopping - on board Virgin train
Potentio Secret shopping - John Lewis Cafe, fourth floor, Oxford St, www.potentio.co.uk