Recent Boos
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play0:00 / 1:38
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carl_potentio Sound quality not good on this one. Sorry!
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play0:00 / 1:14How music influences buyer behaviour. Pull and Bear pull out all the right tunes. Emotionally I wanted to buy just with the music in the ...
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play0:00 / 4:43
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carl_potentio And on that final point regarding 'building a connection with the department store' - it's the extra mile service that encourages customers to return, spend and recommend. I may not have bought this time but a little more service provision would have made me consider trying the dept store again to fulfil another need at another time. Think Net Promoter Score.
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play0:00 / 1:25
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James_potentio Great set of observations that highlight some of the qualities that a boutique hotel can employ to stand out from the crowd and provide customers with an outstanding experience. Think I might head down there!
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