Many companies and brands now use websites in the business. The websites can become means to offer products and services. It is not only done by big companies and brands, but e-commerce and smaller online stores also starts to utilize the websites. The website page can be quite useful to show products and services, and it is possible to use it as media to sell them. Because of its function, website should have interactive access that allows visitors of website or buyers to contact the business owner. This is how live chat becomes very popular.
With live chat, it enables people to send message and ask various questions. There can be page dedicated to provide frequency asked questions or FAQ. However, it is not always useful because everyone can have different questions and it is responsibility of the business owner to give answer. This may seem simple, but this kind of action can shows good intention of the business owner and it can be regarded as good quality of customer services. Moreover, people now tend to use live chat instead of making phone calls or send message through emails or other platforms. Live chat is much easier to use because people or visitor of the website only need to type message and later the response will be given through the chat column.
Importance of live chat is getting bigger. Even, it now has become necessary part of website. Most business owners now add live chat feature in the website. There can be live chat responded by bot or robot in which there is automatic system to respond the chat, but it is also possible to have teams that will be responsible to handle the messages and answer the chats from customers or visitors of website. There are many service providers that can provide access to add live chat in the web pages.
Live chat can play very important roles. Thus, choosing reliable services that can provide best live chat will be necessary. It is not just adding live chat feature in the website, but it should be live chat that can work properly. Moreover, it is also necessary to get live chat services that can provide many features. Notification center is one of them. Then, it will be great when there is access to get live chat that can work with different domains and web service providers. It will be useless when live chat can only be added or integrated to certain platform. People will need to have live chat that can be installed easily, so people will not have issues when they have to add live chat to wordpress or other web services.
Furthermore, live chat now should work well as what chatting platforms in mobile devices. In other word, it is not only to send texts, but it can give access to send files, photos, or videos. In business, these can be useful because there can be time when customers want to send complaints and they should submit photos or videos as the proofs. It may be possible to do it by using email, but live chat will be more useful when it can do these and customers will have better impression with more advanced feature in the live chat. In the end, live chat is not only good for the business owner, but it is also to help customers and web visitors.